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    • We greatly sympathize with all those whose travel plans have been impacted by the COVID-19 pandemic. Rest assured that our agents and support teams are working diligently to accommodate our travelers as quickly and efficiently as possible.

    Due to numerous cancellations and restrictions that have been put in place to mitigate the impact of COVID-19, we are currently experiencing significant volumes of travel reservation changes and kindly ask for your assistance as follows:

    • If your reservation is more than 14 days away, please wait and contact us closer to your scheduled travel date. This will allow our agents to focus on assisting those customers with immediate travel needs.
    • If your reservation is scheduled within the next 14 days, please contact the Rewards Travel Center at 1-855-701-2265. Although you may experience longer than usual wait times, we promise to assist you as quickly as possible.

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    FirstBank is not the supplier or seller of these products or services and will not be responsible for any act or omission arising directly or indirectly from the products or services acquired. Additional restrictions to those disclosed here may apply. Any claim related to the products or services acquired through the special offer must be processed directly with the entity that sold or offered the item or service, subject to its terms and conditions.